Bob and his team are lifesavers! Very knowledgable and good at what they do. They're patient with you in working out the details in every situation. Very considerate of the customer and willing to work out a deal that's right for you in whatever situation you may have with your vehicle, they really go the extra mile. I personally have had issues with my vehicle when living 5 hours away in Medford, OR, as well as 3 hours away in Seattle, WA and have travelled to the Portland area just to make sure Bob gets the work. Some may consider that excessive, but if you have dealt with many different mechanics you know that you'll often get misled, they don't do a thorough job, or rip you off completely. So save yourself the headache and just bring your business here you won't be disappointed. Honest, trustworthy, reasonable and great at what they do. 5 stars no doubt.