Wilsonville Auto Repair

Mon - Fri: 8:00 AM - 5:00 PM Sat: 8:30 AM - 1:00 PM
5

A very good repair shop that I trust with both my autos.

5

The best!

5

I was treated extremely well by the team - they went above and beyond to look at my car at the drop of a hat, offering to work with me outside of working hours and releasing my car without charge after discovering the issue needed to be handled by the Nissan dealer I had previously seen. Ultimately, I felt that the team was competent in their work, professional, and honest. A unique and much appreciated combination when dealing with potentially expensive repairs.

1

Beware if you are a young female asking for quote/service from this establishment. Bob quoted my young daughter a transmission fix at $2500. They had it for a week and no word on when it will be done; after multiple calls and voice mail messages from my daughter Bob finally returned her calls. Bob stated that he “misunderstood” what her timeline was. He thought “they could take their time” and keep her car for a month to complete repairs. Please note that Bob REQUIRED FULL PAYMENT UPFRONT FROM MY DAUGHTER in order for her to leave her car at the shop initially- before all the issues. She stated that she needed her car fixed right away. A few days later Bob calls my daughter back and COMPLETELY changes his quote to DOUBLE what was originally quoted. Stating that “the transmission is all clogged and it will take more money to fix it. To fix it would be $2200 (additional funds added to the $2500 she already paid). We want to work with you and will gladly take payments. Or you could opt to buy a new one for $6000.” To note- we have ALL THE RECORDED VOICEMAIL MESSAGES as well as recorded conversations with Bob. We have caught him in multiple lies. At this point we called another company in Milwaukie “Larry’s Transmission” and they said this was all a mess. First- there is NO way to install a brand new 2001 transmission. They don’t make them anymore!!!!! And- your quote is your bond: period; no matter what. FOUR days of calling Bob at Milex resulted in our learning that he had hired a THIRD PARTY to COMP out the work at another mechanic shop in Salem!!!! Bob “allowed” a PARTIAL refund to my daughter. In truth- he should have PAID her for their HORRIBLE service and deception. Two weeks later and FOUR more trips back to Milex due to Bob “misplacing” transmission parts that were part of her ORIGINAL transmission- my daughters car is now repaired from the Brilliant Team at Larry’s Transmission in Milwaukie. DO NOT USE MILEX!!!! They abuse young females of the decency they deserve and so desperately need. We are in process of filing a Better Businees Bureau claim against Milex and Bob to protect future encounters of this kind. STAY AWAY! That is unless you feel like being abused, taken advantage of and swindled. If so, then this is the place for you.

Kathy is Ester's Mother and has just placed another negative review on Ester's behalf. As I expressed in the previous response we ultimately tried to work this out with the customer and do all the work for the original estimate - which meant we lost big time on the job - but that offer was rejected. In the end we tried to remedy the situation to the best of our ability. There was absolutely no mis-information or trying to take advantage of anyone. Bob

- Mr. Transmission - Milex Complete Auto Care - Wilsonville
5

The Milex/Mr. Transmission team is always extremely helpful, professional, and goes above and beyond to make sure that i feel good about the work that they do to my car.

5

I'm so glad I found you! It's sometimes hard these days, to know who to trust. Thanks, Gerry

5

Nice job!!!

1

Went here to get a rebuilt transmission, expecting to pick it up a week later. They called me the day I was hoping to pick it up saying that it was going to cost me $2000 more than what I already paid. Decided to take my car somewhere else and told Mr. Transmission to put the pieces of my car in the trunk so that the new location could rebuild my transmission at the price I could afford, Bob did place the peices that were removed in a big Tupperware container (which I am thankful for the thoughtfulness behind that), although some pieces were missing.

I can certainly understand Esther's frustration. There is never any way to know for sure what all the failed parts are in a transmission before you open it up. On rare occasions the repair costs do exceed estimates and in this case there was a large number of uncommon parts required and a damaged case; which all drove the cost up considerable. We did offer to really work on the final price in the end.....

- Mr. Transmission - Milex Complete Auto Care - Wilsonville
5

Very helpful efficient and friendly employees. Helped us get back on the road home to BC in a pinch!

5

I called Bob to get a quote on a 90k checkup for my Chevy Equinox. He called my previous mechanic in Eugene and got an exact list of every service my vehicle had done to it in the past (which was way more than any other mechanics I had called) and he wrote up a very competitive, detailed quote. The quote was low-middle range (he blew my highest quote of $1000 from a Chevy dealership, out of the water) and included only the things that the other mechanics' quotes had listed as required services, nothing more. Bob is extremely communicative and put in a lot of effort in to our initial interaction. I feel very comfortable taking my vehicle to his shop for service.

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