I called in to the shop to create an appointment to diagnose my trucks rear differential and was NEVER told about a $89 Diagnostic fee. I walked in to drop my truck off and was told to give them $89 for inspection fee. The gentleman then waived the fee due to me not being told about it. Three hours later I was back at the shop to pick the truck up and was told ONCE AGAIN by the SAME GENTLEMAN that I needed to pay $89 for and inspection fee. He the stood there in silence and said “Nevermind”. They said my rear differential needed a FULL rebuild for $3000 and I then took it to another shop which ACTUALLY diagnosed my truck and said my truck DOESNT need a rebuild on the differential! I don’t recommend!
We are sorry Weldon ended up with this view. Two things to underscore, we did our utmost to accurately diagnose his vehicle - we never recommend an expensive repair unless we have high confidence of the need. He clearly has a noise coming from his rear differential and when you shift gears there is a loud clunk; to us this was pretty conclusive. That said what we did offer is for $89 we would take the cover off and confirm the need beyond any doubt, before proceeding. Moreover, we said worse case was $3000, if we had to replace all the critical parts, in his differential but that it most likely would be in the range of $2000.
- Mr. Transmission - Milex Complete Auto Care - Wilsonville