After returning from a three-week out of town trip, my MINI Cooper's vent system fan made a horrible rattling sound and pushed out air that smelled like dog food. Huh? I took it to Wilsonville MileX and Steve went to work on it. As it turned out, a mouse family had built an impressive nest inside the fan assembly and ducting. They packed wall insulation into the fan system, and also collected about 5 cups of dog food from a nearby bag they had broken into. What a mess! The clean-out job took longer than expected, so Steve stayed late on Friday and also came in Saturday morning to finish up. After clearing out all the nesting material and food stores, Steve used alcohol and disinfectant to remove any residual evidence of the rodent's residence. As a final touch, Steve installed an activated charcoal filter for the passenger compartment air, to catch any remaining particles that might have escaped the clean-up. Bottom line: Steve did a *great* job rescuing my MINI's vent system! Thanks to MileX for making the MINI drive-able again.