I am an outside salesman so my truck is my lifeline. Im based out of Seattle so I'm pretty far from home when my truck all of the sudden overheated so I pulled off the freeway and went to the first place I saw. They told me the issue (radiator) but offered NO solutions. Flat out said they cant help me and left me to figure it out. They recommended Milex down the street but didnt give raving reviews about them... So, I went there and Eric started IMMEDIATELY figuring out a SOLUTION to my problem. He could tell I was really stressed having to cancel several meetings already for the day and my big meeting in the morning is now in jeopardy. He warned me that getting parts would be the problem...being in the industry of composites and dealing with logistics and overseas parts I understood. He pulled a favor and within 1 hour...1 HOUR, he had my part there. I couldnt believe it. He then said he can hopefully have it all installed by 5pm (it was 10am at the time). I said great but I still had a 7 hour drive in front of me. The owner Bob heard all this and didnt say anything but I was just happy to have only lost 1 day... 3 HOURS LATER MY TRUCK WAS DONE AND READY TO GO. This company went above and beyond customer service knowing my situation and seeing the stress on my face. They had a chance to charge any amount in my opinion knowing my situation but still gave a great price. In the times we are in, it's a great feeling knowing there still are decent people who are willing to help people in distress. Not because of money, because it's the right thing to do. If I could rate Milex 10 stars I would. Thank you for helping me when I was down Bob. Tell your staff they have my respect and gratitude for the work they did. THANK YOU! You might've helped save my meeting and a million dollars in business for my company. I never told them this but if that's what was on the line for me. If I'm ever back down that way again, lunch is on me!
Kevin, Thank you for taking the time to share your experience. We're thrilled that you had a 5-star experience at Mr. Transmission Milex Wilsonville. We appreciate your feedback and were glad to help you get back on the road safely!
- Mr. Transmission - Milex Complete Auto Care - Wilsonville